English with Secretarial and Office Administration Course MQF3

By August 3, 2020 October 22nd, 2020 Short Courses

6 Months Program with Internship

The training programme is designed to enable participants to understand the key areas of administration, administrative services, customer service, routine office procedures, office and online ethics, office automation, effective English for business, secretarial duties, book keeping and accounts. It is also designed to provide students with the possibility of opting to delve deeper into other administrative training areas. The course aims to prepare students for secretarial jobs within Government Departments, Agencies, Local Councils, Parastatal Organizations and Private Industry, as well as for occupying an administrative role within the office or to work in project administration. 

. Course Description:

English for Business Communications is a short course of one month only to improve students their communicative ability. This course add on Diploma academic course confidence for those who need to improve their ability to communicate when socialising, telephoning, presenting, taking part in meetings and negotiating. The course aims to build confidence and fluency by encouraging students to analyse tasks and take part in practice activities. 

Programme Learning Outcomes:

  • Use appropriate office equipment, office applications and online platforms, and routine procedures and standards.
  • Take notes as well as transcribe business documents from a printed or handwritten copy to a suitable business standard.
  • Communicate in different ways on the workplace and use the proper English to communicate online, with clients, letters and colleagues. This includes telephone skills.
  • The Customer Service award covers the basic elements of how to deliver an excellence customer experience and will equip you with the necessary skills to work and support customer service delivery.
  • The Book-keeping and Accounts award offers the opportunity for candidates to study the fundamentals of book-keeping and accounts in the context of a variety of settings. It concentrates on basic core areas which are met on a day to day basis in the accounting environment of any business and which underpin future studies in accounting. 

Career Opportunities:

  • Personal assistant
  • Secretary
  • General Office Duties clerk.
  • Contact centre agent
  • Office administrator

Career Opportunities:

  • Personal assistant
  • Secretary
  • General Office Duties clerk.
  • Contact centre agent
  • Office administrator

Course Requirements:

Students applying for this course should at least: –

  • Basic English skills that includes: –

Able to write clearly

Able to Read and Understand

Able to communicate

  • Basic ICT competence preferably in ECDL Base Modules.
  • Basic Mathematics skills.


MQF Level 2 and MQF Level 3 on:

  1. Customer Service Course
  2. Book Keeping & Accounts Course


Notes will be sent via google drive

Course Content:

Module 1: Health and Safety (3 hours)

Module 2: Office Automation (10 hours)                

Module 3: GDPR Workshop (3 hours)               

Module 4: Office Procedures (8 hours)    

Module 5: Effective Business English (10 hours)         

Module 6: Communication Skills (6 hours) 

Module 7: Customer Service (18 hours-Level 1+Level 2+Exam)                        

Module 8: Book Keeping (24 hours- Level 1+ Exam + Level 2+ Exam)       

Next Enrol:

  • March 2021
  • October 2021



Application fee + Invitation Letter +Course Program + Internship + Accommodation + Insurance  

500€ Application fee

9000€ Course Fee

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